Refund Policy
Cancellations- Cancellations are allowed within 24 hours of placing the order. Please inform us within this time if you wish to cancel your order.
Refunds– Refunds are ONLY offered IF you receive a wrong or badly damaged product (tear / oil or pen stain or similar) . In such cases please write to us within 72 hours of receiving the product with pictures at ikroopsales@gmail.com.
Please note we use handmade fabrics that may have uneven patches or dye marks. This will not be considered a defect as this is a part of natural process which we proudly patron.
Exchange– Exchanges can be done very easily within India. Simply contact us at ikroopsales@gmail.com. Only exception is sale products. In case of an exchange the buyer has to courier us back at our address .
For customers outside India exchanges are not possible due to high shipping cost and reverse duty charges.
A note about our size Chart
We urge you to see the size chart carefully. We also give extra margins inside, so you can get it altered locally.
Please note again- the sizes listed are READY GARMENT MEASUREMENTS. So for example if your actual chest size is 36″ please buy 38″ which is our S
Understanding this and buying a correct size will save a lot of time and effort of both buyer and seller.
We offer exchange only once per transaction.
Exchange Process:
*It cannot be clubbed with any other offer/discount
*The new order value must be same or equal to the credit note given. We won’t be able to issue another note with the balance amount